Summary
Mindelia is seeking a Customer Support Specialist dedicated to providing exceptional service and support to our users. In this role, you’ll be the front line in ensuring our professionals and homeowners have a seamless and positive experience with our platform. If you’re a problem-solver with a heart for customer service, we’d love to have you as part of our growing team!
Key Responsibilities– Provide timely and empathetic help to user inquiries via multiple channels.
– Troubleshoot user issues with clear, step-by-step solutions.
– Relay valuable user feedback to our product team for enhancements.
– Maintain up-to-date knowledge of our platform to offer expert support.
– Contribute to our knowledge base with helpful guides and FAQs.
Your Profile
– Proven experience in customer support, tech background preferred.
– Excellent problem-solving and communication skills.
– A patient and empathetic approach to customer service.
– Comfort with technology and adapting to new software.
